Shipping policy

At Paw & Pounce, we are committed to delivering your order promptly and securely. We offer free Australia wide shipping (except for remote areas). Free shipping applies to most of our items with the exception being large bulky items which will be calculated at checkout before making a purchase.

Please review the following details about our shipping process:

Order Processing
Orders are processed within 1-2 business days. 

Delivery times

Orders typically arrive within 8–12 business days. Due to our high order volume and free shipping offer, delivery takes a little longer—helping us keep prices low and pass the savings on to you.

Shipping Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Shipping Delays
Occasionally, shipping delays may occur due to unforeseen circumstances such as weather, postal service disruptions, or customs processing. We will do our best to keep you informed in such situations.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please offer the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly contact us back at https://www.pawandpounce.com.au/pages/contact

Lost or Damaged Items
If your package is lost or arrives damaged, please contact us at https://www.pawandpounce.com.au/pages/contact with your order details, and we will assist in resolving the issue. we will get back to you within 1 busniess day.